Terms of Service

Last updated: April 11, 2026

These Terms of Service (“Terms”) govern your access to and use of Revu, a product of CGMIMM (“we,” “us,” or “our”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using Revu, you represent that you meet these requirements and have the authority to bind any business entity on whose behalf you are using the Service.

2. Account Registration

To access the Service, you must create an account with accurate, complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that contain false information, are used for fraudulent purposes, or violate these Terms.

3. Description of Service

Revu is an AI-powered review management platform that enables businesses to:

  • Sync and monitor reviews from third-party platforms (Google, Yelp, Facebook, TripAdvisor, Trustpilot, Bing)
  • Generate AI-powered review reply suggestions
  • Send review request campaigns via email and SMS
  • Analyze review sentiment, ratings, and trends
  • Manage reviews across multiple business locations

We may modify, update, or discontinue features of the Service at any time. We will provide reasonable notice of material changes.

4. Subscription and Billing

  • Free trial: New accounts receive a 14-day free trial with access to Pro features. No credit card is required to start a trial.
  • Paid plans: After the trial period, continued access requires a paid subscription. Current pricing is available on our pricing page.
  • Billing cycle: Subscriptions are billed monthly. Payment is due at the start of each billing period.
  • Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.
  • Price changes: We may change subscription prices with 30 days’ advance notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or the terms of service of any connected review platform
  • Post fake, misleading, or incentivized reviews
  • Engage in review gating (selectively soliciting only positive reviews) in violation of platform guidelines
  • Send unsolicited or spam communications through review request campaigns
  • Upload customer contact information without proper consent to receive communications
  • Interfere with or disrupt the Service, servers, or networks
  • Attempt to gain unauthorized access to other users’ accounts or data
  • Use the Service to harass, defame, or harm any person or entity
  • Reverse-engineer, decompile, or disassemble any part of the Service
  • Use automated tools to scrape or extract data from the Service

6. Your Content and Data

You retain ownership of all content and data you submit to the Service, including business information, customer contact lists, and review responses you compose. By using the Service, you grant us a limited license to use, process, and store your content solely to provide and improve the Service.

You are responsible for ensuring that you have the right to submit any content or data to the Service, including obtaining necessary consents from customers whose contact information you upload for review request campaigns.

7. AI-Generated Content

Revu uses artificial intelligence (Anthropic’s Claude) to generate review reply suggestions. These are suggestions only. You are solely responsible for reviewing, editing, and approving any AI-generated content before it is posted. We do not guarantee the accuracy, appropriateness, or legal compliance of AI-generated suggestions.

8. Third-Party Platforms

The Service integrates with third-party review platforms. Your use of these integrations is subject to the respective platform’s terms of service and policies. We are not responsible for the actions, policies, or availability of third-party platforms. Changes to third-party APIs or policies may affect the functionality of the Service.

9. Intellectual Property

The Service, including its design, code, features, documentation, and branding, is owned by CGMIMM and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks, logos, or brand elements. You may not copy, modify, distribute, or create derivative works based on the Service.

10. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee any specific results from using the Service, including improvements in review ratings, search rankings, or revenue.

12. Limitation of Liability

To the maximum extent permitted by law, CGMIMM shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Service. Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless CGMIMM, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney’s fees) arising from: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any third-party rights, or (d) any content you submit through the Service.

14. Termination

We may suspend or terminate your access to the Service at any time for violation of these Terms or for any other reason with reasonable notice. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Disclaimers, Limitation of Liability, and Indemnification) will remain in effect.

15. Dispute Resolution

Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state where CGMIMM is headquartered. Each party shall bear its own costs. You agree to waive any right to participate in class action lawsuits or class-wide arbitration.

16. Modifications to Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and, for significant changes, by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17. General Provisions

  • Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and CGMIMM regarding the Service.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: You may not assign your rights or obligations under these Terms without our prior written consent.

18. Contact Us

If you have questions about these Terms, contact us at:

CGMIMM
Email: [email protected]
Website: cgmimm.com