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Respond · 4 min read
Handle negative reviews
A calm, helpful reply to a bad review can win more trust than the review cost you.
Future customers are watching
People read negative reviews to see how you respond. A defensive reply confirms their fears; a calm, accountable one shows you handle problems well. Your response is really aimed at everyone who reads it next.
A simple framework
- •Thank them and acknowledge the issue without getting defensive.
- •Apologize where warranted and take it offline with a way to reach you.
- •Keep it brief, professional, and human.
Tip: Respond quickly but not angrily. If you need a minute, let Revu draft a level-headed starting point.